Discrimination in provision of goods & services
A Court of Appeal decision has confirmed that, if a business if offering services to the public, it must offer those services in a non-discriminatory way.
The court held that a hotel had discriminated against gay civil partners on the grounds of their sexual orientation. The court said that only heterosexual married couples could comply with the hotel’s precondition for letting double rooms only, because gay couples could not marry. Therefore, the hotel directly discriminated against homosexual couples.
This checklist sets out the duties a business owes to members of the public when they are provided with goods, services or facilities. It is aimed at non-lawyers and is designed for practice development purposes only.